Policies & Conditions

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GENERAL

8- Client must be 18 years of age or older and comply with the applicable laws in their jurisdiction with regard to placing a wager.

9- All transactions are recorded using Eastern Standard time.

10- The customer on each Internet log-on or phone call prior to wagering must verify his/her account balance. When you verify and accept your account balance you agree that all previous transactions are correct and you do not have any claims. Claims or disputes must be settled prior to making any further wagers. All phone calls to BetPlatinum will be recorded on tape. After the telephone wager is made, the respective clerk will then repeat the information back to the player, this is called a "read back". During that conversation, if the wagers are correct, the player will confirm the read back with his PIN NUMBER. Without a read back bets are not official. Read back is final.

When wagering on the Internet all players are urged to print a hard copy of their pending plays. This print out will include a ticket number for all wagers. The ticket number is binding to all parties and is the only evidence used to settle disputes. In all cases of dispute, both management and the customer agree that the tape recording or the print shall serve, as the final word in the dispute and all wagers will be adjusted accordingly.

11- Deposits made by any method of transaction will not normally be credited to an account until such time as the payment is actually received and cleared. In the case where an account is credited by the Company prior to actual receipt/clearance, and the deposit is subsequently voided or delayed by the client, then the Company will view such activity as potential fraud and deal with it accordingly.

No credit will be extended under any circumstance. Each wager submitted must be covered by sufficient funds in the clients wagering account.

Full details of all available methods, and any associated costs, for making deposits into a sports wagering account are available from the Customer Service Department upon request.